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Live shipment tracking — updated in real time

Track Your Shipment

Enter your tracking number for instant delivery updates, location history, and estimated arrival time.

Tracking numbers follow the format SHP-XXXXXXXX-XXXX. Find yours in your confirmation email.

Shipment Created Picked Up Approved Awaiting Customs Customs Cleared Delivered
Shipment Journey

What Each Status Means

Every stage in your package's journey — explained simply.

01

Shipment Created

Your shipment has been booked in our system and is awaiting collection by our courier.

Shipment Created
02

Shipment Picked Up

Our courier has collected your package from the sender and it has entered our network.

Shipment Picked Up
03

Shipment Approved

Your shipment has been reviewed and approved for international transit by our logistics team.

Shipment Approved
04

Tracking Assigned

A tracking reference has been assigned and your shipment is being monitored in real time.

Tracking Assigned
05

Awaiting Customs Clearance

Your shipment has arrived at the customs border and is pending clearance by authorities.

Awaiting Customs
06

Customs Cleared

Your shipment has successfully cleared customs and is ready to continue its journey.

Customs Cleared
07

Held by Customs

Customs authorities have placed a hold on your shipment. Our team is working to resolve this.

Held by Customs
08

Released by Customs

Your shipment has been released by customs and is now on its way to the final destination.

Released by Customs
Real-Time Intelligence

Why Track with Maxis Global Shipping?

Instant Updates

Status changes appear the moment our couriers scan your package — no delays, no guessing.

Location History

See every checkpoint your package passed through, with timestamps and location details.

Accurate ETAs

Our routing engine calculates delivery windows based on real-time traffic and logistics data.

Smart Alerts

Get notified by email or SMS at every milestone — pickup, customs clearance, and delivery.

Got Questions?

Tracking FAQ

Common questions about shipment tracking. Can't find what you need? Contact our support team.

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Your tracking number is included in the shipment confirmation email sent by the sender. It follows the format SHP-XXXXXXXX-XXXX. You can also find it on your physical receipt or in your Maxis Global Shipping account under "My Shipments."
Tracking events update in real time as our couriers scan packages at each checkpoint. New shipments may take up to 2 hours to appear after pickup as they enter our system.
International shipments can sometimes have gaps in updates during customs clearance or while in transit between major hubs. If there are no updates for more than 5 business days, please contact our support team with your tracking number.
Yes — if you have a Maxis Global Shipping account, your dashboard shows all active shipments in one view. For guest tracking, enter each number separately on this page.
"Out for Delivery" means your package is loaded onto a delivery vehicle and is actively being routed to your address. Delivery typically happens within the same business day, usually before 8 PM local time.

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